The Tenant Project

Help & Disputes

Practical advice to help you resolve disputes, understand your options and know what steps to take when problems arise during your tenancy.
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Solving Tenancy Problems,
Step By Step

Disagreements between landlords and tenants can happen for many reasons, from ignored repairs and deposit disputes to rent increases and poor communication. Knowing your rights is important, but knowing how to resolve a problem is just as valuable.

Our practical guides explain what to do when issues arise, how to communicate effectively with your landlord, what evidence to keep and when it’s time to escalate a dispute or seek further support.

Whether you’re trying to solve a problem informally or need help understanding your options, we’re here to guide you every step of the way.

Report a problem

Reporting a Problem

Learn how to report problems to your landlord clearly and effectively, giving them the information they need while creating a written record of the issue.
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Record Keeping

Evidence & Record Keeping

Photographs, emails, inspection reports and tenancy documents can all help support your case if a disagreement develops. Learn what evidence you should keep and why it matters.
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Landlord Ignoring

When Your Landlord Won't Act

If your landlord ignores your messages, refuses to carry out repairs or won’t resolve a problem, discover the practical steps you can take next.
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Negotiate

Negotiating With Your Landlord

Many tenancy disputes can be resolved without formal action. Learn how to negotiate confidently, communicate effectively and work towards a practical solution.
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Make a Complaint

Making a Complaint

When communication breaks down, learn how to make a formal complaint and who to contact if your landlord continues to ignore the problem.
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Mediation

Mediation & Resolving Disputes

Not every disagreement needs to end in legal action. Discover how mediation can help landlords and tenants reach a fair agreement.
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Local Council

Help From Your Local Council

Your local council may be able to help with serious disrepair, harassment, illegal eviction and housing standards. Learn when to ask for their support.
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Legal Help

Finding Legal Help

Some disputes require specialist advice. Learn when it’s time to speak to a solicitor and how to find trusted legal support.
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Going to Court

Going to Court

Court action is usually the last resort. Understand when it may become necessary, what the process involves and what to expect.
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Can't find an answer?

If you can’t find the answer in our guides, our team can point you towards the most relevant information or support.
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Landlord Tenant Law - The Tenant Project

Explore
Housing Law

Looking for the legal details? Our Housing Law library explains the legislation behind private renting in clear, easy-to-understand language.

Whether you’re learning about your rights or your landlord’s responsibilities, our guides explain the law in plain English, without the legal jargon.

Explore key topics including tenancy deposits, repairs, evictions, rent increases, property safety and much more.

Explore Housing Laws

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