The Tenant Project
The System Is Broken And We Can
Prove It
Rogue Landlords & Agents Break The Law Every Day, Yet Nothing Happens.
Our Mission
Everyone’s talking about fixing the rental sector. Banning Section 21. Making homes safer. The Renters Reform Bill is being sold as a once-in-a-generation opportunity to get things right.
But there’s one thing no one’s talking about:
THE CONSEQUENCES OF OUR EXISTING HOUSING LAWS
For most housing laws that already exist – and from the looks of it, many of those proposed in the Renters’ Reform Bill, tenants get nothing when the law is broken.
A rogue landlord or letting agent might be fined by the council if the local authority has the time, resources, and willingness to act. But the tenant? They’re often left with nothing.
No compensation. No apology. No legal support.
Just stress, financial loss, health problems, and the ongoing fear of retaliation or eviction.
But there’s one thing no one’s talking about:
THE CONSEQUENCES OF OUR EXISTING HOUSING LAWS
For most housing laws that already exist – and from the looks of it, many of those proposed in the Renters’ Reform Bill, tenants get nothing when the law is broken.
A rogue landlord or letting agent might be fined by the council if the local authority has the time, resources, and willingness to act. But the tenant? They’re often left with nothing.
No compensation. No apology. No legal support.
Just stress, financial loss, health problems, and the ongoing fear of retaliation or eviction.
It’s a broken system where the people harmed most are expected to fight the hardest – and even then, they rarely see justice.
The law might technically protect tenants, but in practice, it protects no one unless there’s a real consequence for breaking it.
The law might technically protect tenants, but in practice, it protects no one unless there’s a real consequence for breaking it.
Laws Without Teeth
Landlords are already legally required to:
- Provide a valid Gas Safety Certificate
- Provide an Energy Performance Certificate (EPC)
- Keep on top of repairs in a timely manner
- Respect a tenants right to privacy
- Treat tenants with respect
- Follow the legal eviction process
- Only charge tenants legally compliant fees
But when they don’t?
There’s rarely any penalty. No support. No real way to fight back.
You’re told to write letters. Keep records. Report it to the council.And then… wait. Hope. Maybe someone helps. Usually, they don’t.
You’re told to write letters. Keep records. Report it to the council.And then… wait. Hope. Maybe someone helps. Usually, they don’t.
Over half of tenants surveyed by Shelter said they didn’t report problems
– because they didn’t think it would make a difference.
Why This Matters
The government plans to abolish Section 21. That should be good news.
But here’s the problem: For many breaches of housing law, the only consequence for landlords is that they can’t serve a Section 21.
Take that away – and what’s left?
Rogue landlords can break the law. And nothing will happen.
But here’s the problem: For many breaches of housing law, the only consequence for landlords is that they can’t serve a Section 21.
Take that away – and what’s left?
Rogue landlords can break the law. And nothing will happen.
A Better Way Exists
Deposit protection law proves what works:
- Clear rules
- Automatic penalties
- Civil claims with legal costs recoverable
- Real consequences landlords can’t ignore
- It empowers tenants to take action against rogue landlords and maintains the integrity of the Private Rental Sector.
Why We Care
We’ve spent nearly a decade working with tenants through our organisation, Tenant Angels.
We help people bring deposit protection claims, but in truth, tenants usually approach us because they’ve been left distraught by rogue landlords and dodgy letting agents who have broken multiple laws, the lack of deposit protection is just the tip of the iceberg.
This always leads tenants we help to one big question: Why just focus on deposits, when there’s so much else going wrong? Simple.
Because deposit protection is the only part of housing law that actually works.
We help people bring deposit protection claims, but in truth, tenants usually approach us because they’ve been left distraught by rogue landlords and dodgy letting agents who have broken multiple laws, the lack of deposit protection is just the tip of the iceberg.
This always leads tenants we help to one big question: Why just focus on deposits, when there’s so much else going wrong? Simple.
Because deposit protection is the only part of housing law that actually works.
- The rules are clear
- The process is accessible
- If your landlord breaks the law, you're entitled to compensation
- And you can get legal help to claim it
For tenants facing other issues – the system often fails to protect them against the very people who have abused their rights.
What We’re Campaigning For
We’re collecting stories from tenants to expose just how widespread these failures are:
- No gas safety certificate
- No EPC
- Unlawful entry
- Ignored disrepair
- False deposit deductions
- Harassment
- Illegal eviction pressure
- Banned fees
All of this is already illegal.
And it’s happening every single day.
How You Can Help
Our request is simple. Tell us what happened?
Tick a few boxes. Share your experience anonymously. Help us show the scale of the problem.
Whether your landlord ignored a repair, made unfair deductions against your deposit, unlawfully entered your home, or simply made you feel unsafe, your voice can help expose patterns of abuse in private renting.
Change doesn’t come from headlines. It comes from evidence, pressure and action.
If it’s illegal – and nothing happens – what’s the point of the law at all?
Tick a few boxes. Share your experience anonymously. Help us show the scale of the problem.
Whether your landlord ignored a repair, made unfair deductions against your deposit, unlawfully entered your home, or simply made you feel unsafe, your voice can help expose patterns of abuse in private renting.
Change doesn’t come from headlines. It comes from evidence, pressure and action.
If it’s illegal – and nothing happens – what’s the point of the law at all?
Sign Up
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Whether you’re a tenant, supporter, or just curious, this is the best way to stay in the loop as the project unfolds.
Be the first to see new data, campaign updates, and ways to get involved.
Whether you’re a tenant, supporter, or just curious, this is the best way to stay in the loop as the project unfolds.
WHY IS THE LAW BROKEN?
Rogue landlords are breaking the law every day – often without consequence.
From illegal eviction techniques to safety checks, the rules are there, but enforcement is weak or non-existent.
Learn which housing laws are most often ignored, and why we’re campaigning to make them matter.
From illegal eviction techniques to safety checks, the rules are there, but enforcement is weak or non-existent.
Learn which housing laws are most often ignored, and why we’re campaigning to make them matter.
